Refund Policy

At Go-NW, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which refunds may be issued.
 1. Eligibility for Refunds

Refunds may be issued under the following circumstances:
- The product received is defective or damaged.
- The product received is not as described on our website.
- The product is returned within 30 days of the delivery date.

 2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:
- Gift cards.
- Downloadable software products.
- Personalized or custom-made items.
- Items on sale or clearance.

3.Refund Process

To initiate a refund, please follow these steps:
1. **Contact Us:** Email our customer service team with your order number, the reason for the refund request, and any supporting documentation (e.g., photos of the defective product).
2. **Approval:** Our team will review your request and respond within 5 business days. If your refund is approved, we will provide instructions for returning the product.
3. **Return the Product:** Ship the product back to us in its original packaging, including all accessories and documentation, within 14 days of receiving our approval.
4. **Inspection and Refund:** Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

 4. **Late or Missing Refunds**

If you haven’t received a refund yet, please follow these steps:
1. Check your bank account: It may take some time before your refund is officially posted.
2. Contact your credit card company: There is often some processing time before a refund is posted.
3. **Contact your bank:** Processing times can vary.
4. **If you’ve done all of this and still have not received your refund, please contact us 
 5. Exchanges

If you need to exchange a defective or damaged product, contact us at [insert email] with your order number and details about the product. We will provide instructions on how to proceed with the exchange.

6. Shipping Costs

- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- For other returns, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

Note: Go-NW reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on our website. Please review this policy periodically for any updates.

Thank you for shopping with Go-NW. We appreciate your business and are committed to providing quality products and excellent customer service.

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Feel free to modify the contact information and any other specific details as necessary for your website.